PRODUCT PORTFOLIO SUMMARY

Senior Product Manager with 8+ years in B2B SaaS (Accounting, Cloud)

Selected Work:

1. AI Lead Qualification (Omnichannel CRM) — Recruitment Case Study → Improved signal-to-noise in inbound leads using AI triage system
2. Legacy System Migration → Migrated 90% of customers of a segment from unstable engine without rollback
3. Enterprise Org Structure — Recruitment Case Study → Redesigned data model to ensure analytics integrity at scale

Core Strengths:

• 0→1 product development
• System redesign under constraints
• Data-driven product decisions
• API & infrastructure-heavy products

CASE 1 — AI-Assisted Lead Qualification — Redesigning the Signal Layer for Omnichannel Sales (Recruitment Case Study)

Building a Triage-First Inbox That Converts Noisy Inbound Interactions into Structured Sales Opportunities

🎯 Case One Liner

I identified that unifying all inbound channels into a single inbox was the wrong solution — the real problem was that each channel carries fundamentally different intent signals requiring different surfaces, different AI roles, and different human actions.

📍 Context