👩‍💼 About Me

I am a customer-focused professional with 8+ years of experience in client-facing roles, specializing in customer experience, relationship management, and service operations. I have recently trained in HubSpot CRM and Service Hub and am transitioning into Customer Support and Customer Success roles.

I enjoy helping customers solve problems, improving processes, and creating positive service experiences.

🛠️ Tools & Skills

• HubSpot CRM
• Zendesk (Learning)
• Freshdesk (Learning)
• Google Workspace
• Customer Support (Email, Chat, Voice)
• Customer Relationship Management
• Problem Solving & Communication

💼 Customer Support Scenarios

Scenario 1: Handling an Unhappy Customer

A customer is unhappy due to a delayed service.

My approach:

• Listen carefully and acknowledge concern
• Apologize and take ownership
• Provide clear resolution and timeline
• Follow up to ensure satisfaction