Hi there! Im Ilham Yudhan

Get in touch

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Education

Bachelor Management Human Resource

Tidar University Indonesia (2019-2024)

About Me

Customer-focused professional with experience in customer service and sales. Skilled in communication, customer relationship management, problem solving, and target-driven environments.

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Resume Work

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Annotator

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Work Experience

<aside> <img src="attachment:7b31b16a-2a93-42b9-81be-9f8da4c121a8:Conecntrix.png" alt="attachment:7b31b16a-2a93-42b9-81be-9f8da4c121a8:Conecntrix.png" width="40px" /> Customer Support Concentrix ( 2026)

Customer Support Specialist – Email Support & Escalation Handling for TikTok Project (via Concentrix), managing high-volume cases and complex customer issues

Handled 100 email inquiries daily from content creators, agencies, and paid users
Resolved issues related to TikTok LIVE, including account, feature, and transaction concerns
Managed escalations and complex cases with a focus on accurate and timely resolution
Maintained SLA and ensured high-quality responses aligned with platform guidelines </aside>

I was responsible for real-time moderation of user-generated content, including text, images, videos, and audio. In this role, I identified and filtered misinformation with speed and accuracy, while ensuring platform. I’m also..

Reviewed up to 1,000+ pieces of user-generated content per day.
Enforced platform-specific guidelines across English and Indonesian content.
Flagged and escalated high-risk cases to compliance teams.
Maintained 98% accuracy rate in content decisions. </aside>

<aside> <img src="notion://custom_emoji/1b247ad2-680e-816e-9d2e-00036e73d26e/26647ad2-680e-8003-b4f3-007a73a38163" alt="notion://custom_emoji/1b247ad2-680e-816e-9d2e-00036e73d26e/26647ad2-680e-8003-b4f3-007a73a38163" width="40px" /> Agent Live Chat Shopee (2024)

I worked as a live chat agent for Shopee, handling various user concerns and providing solutions in real time. My role focused on assisting sellers by addressing their complaints, clarifying policies, and ensuring a smooth selling experience on the platform. Through this experience, I’am also..

Handled 60–80 chats daily, achieving 80–100% CSAT.
Resolved complex seller issues related to shipping and returns.
Met AMB targets and maintained quality through QA benchmarks. </aside>

<aside> <img src="/icons/color-palette_gray.svg" alt="/icons/color-palette_gray.svg" width="40px" /> Sales Staff Putra Kembar (2023)

I was responsible for creating visual content for the company’s Instagram feed with the goal of increasing product sales. The design process was carried out using Canva as the main tool.

Key Responsibilities:

Increased iPhone and Apple product sales through Facebook Marketplace and Instagram marketing.
Managed the business Instagram profile and created promotional content using Canva to expand customer reach.
Assisted customers with offline purchases, provided product information, and supported the sales process from inquiry to purchase.
Used Meta Ads (Facebook & Instagram) to support digital marketing and customer acquisition.

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✨ Tools

Data Management & Reporting | KPI / SLA Management | Zendesk | Microsoft Excel | Google Sheets | Canva | Meta Ads

⭐ Core Skills

Customer Relationship Management | Customer Handling | Sales & Customer Acquisition | Problem Solving | Complaint & Escalation Handling | Email & Live Chat Support

Project Freelance Content

Portfolio Items (1)

Tools

Tools (1)

📬 Contact

Reach me at linktr.ee Ilham Yudhan or on LinkedIn at Ilham Yudhan Linkedin. Let's connect and learn together!

Thanks for stopping by my corner of the internet! 💫