Setting up IT Ticketing System

almost every business has a IT help desk

This Project will demonstrate how to make a ticketing system, How to use one with SLA’s and Severity levels.

Ubuntu Server

im using 22.04.5

enable OPEN SSH

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This essentially will run everything for the ticketing system

After opening ssh on this

connect via windows with powershell admin

ssh username@VM-IP-LOOPACK

ssh [email protected]

use IP A to see your Virtual Machines IP.

Installation and Verification

Install Lamp Stack

sudo apt update && sudo apt upgrade -y