Access Requirements
Only Agency Admins and Agency Users can access Scalendo support through "the blue question mark in the top right corner of the Scalendo Application." Location admins and users cannot view this support button.
Available Support Channels
Scalendo offers four main support options:
- Zoom Support Calls - Live video sessions with support agents who can provide hands-on assistance
- Live Chat Support - Real-time messaging within the Scalendo account
- Support Ticketing - Email-based communication with agents (requires opening a ticket first)
- Phone Support - Direct calling at +1 (888) 732-4197 for sales, billing, or login issues, plus international numbers for specific regions
Important Notes
- "Scalendo does NOT have a general support email address"
- Support tickets include conversation history, explanations for escalation, and next steps
- All inbound phone callers must be verified as Agency Admins for security purposes
- If unable to login, customers can use phone support, the website chat widget, or submit a form
Self-Service Resources
The article directs users to the knowledge base, YouTube channel, Facebook community group, and scheduled events for additional help.