Credit Pack and Auto-Refill credits expire 90 days from purchase. Subscription credits reset every billing cycle and don't roll over. If you cancel, Credit Pack and promo credits aren't lost immediately: their 90-day validity timers keep running, but the credits are unavailable until you reactivate a subscription.
| Credit type | Expires? | If you cancel |
|---|---|---|
| Subscription credits | Yes, at the end of each billing cycle | Usable until the end of the paid period, then expire permanently |
| Credit Pack credits | Yes, 90 days from purchase | Not lost. The 90-day timer keeps running; credits are unavailable until you reactivate |
| Auto-Refill credits | Yes, 90 days from purchase | Not lost. The 90-day timer keeps running; credits are unavailable until you reactivate |
| Promo credits | Yes, on the expiry date shown when issued | Not lost. Same as Credit Packs: timer runs, access requires reactivation |
| Boost Credits | Yes, 90 days from purchase | Not lost. The 90-day timer keeps running; credits are unavailable until you reactivate |
Subscription credits remain usable until the end of the paid period, then expire permanently.
Credit Pack and promo credits are not lost when you cancel: Credit Pack credits keep their 90-day timer, and promo credits keep their own expiry date. Both are unavailable until you have an active subscription again. If you reactivate before the 90-day window closes, your remaining balance is accessible again. If the window expires while your subscription is inactive, those credits are lost.
Auto-Refill and Boost credits are valid for 90 days from purchase. If you cancel, the 90-day timer keeps running, and any credits still within that window are accessible again once you reactivate.
If you have unused Credit Pack credits and want to reduce costs, consider downgrading to a lower plan instead of cancelling: this keeps your credits accessible. See How do I upgrade or downgrade my plan?
No. An active subscription is required to use any credits. Credit Pack, Auto-Refill, and promo credits are all unavailable without an active subscription. They become accessible again immediately on reactivation.
Do Credit Pack credits roll over between billing cycles?
Yes. Credit Pack credits aren't tied to the billing cycle: they remain available for 90 days from purchase regardless of renewals.
I cancelled. Are my Credit Pack credits gone?
No. The 90-day validity timer keeps running, but the credits are unavailable until you reactivate.
I have leftover Credit Pack credits and want to stop paying. What should I do?
Consider downgrading to the lowest available plan instead of cancelling: this keeps your credits accessible while reducing your monthly cost.
Do promo credits expire if I cancel?
Promo credits expire on the date shown when they're added to your account. If that date passes while your subscription is inactive, they're lost.