Customer Service Representative | Community Operations [email protected] | linkedin.com/in/tobi-tijani-145163236
I help remote-first companies deliver fast, accurate customer support and keep large online communities engaged and well-moderated. Background spans 5+ years in CX/Sales across FMCG accounts, plus 4+ years leading moderator teams and managing member support for Telegram/Discord communities up to 20,000+ members.
Moderator Team Lead (2 years The situation: AstroX had grown to over 20,000 members across Telegram and Discord, but there was no real structure in place to manage a team of moderators covering the community around the clock. What I did: I built and managed shift rosters so coverage never dropped, monitored each moderator's day-to-day performance, and handled team payroll, collecting payment from the core team and distributing it accurately and on time. On the front line, I answered member questions in-group and via DM using accurate information from the core team, removed spam and scammers, welcomed new members, ran engagement events, resolved conflicts, and organized a voice chat session connecting the community directly with the core team. The outcome: A 20,000+ member community stayed consistently supported and well-moderated for two full years, with a reliable, well-coordinated moderator team and zero payroll issues.
The situation: An 11,000+ member Telegram community needed a single trusted point of contact to manage daily operations, official communication, and outside partnerships. What I did: I managed the community's day-to-day operations, posted official announcements and updates, and handled partnership communications on behalf of the project. I also answered member questions, removed spam and scammers, welcomed new members, ran events, and escalated technical issues to the dev team. The outcome: The community stayed informed and engaged for two years, with me serving as the trusted bridge between members, partners, and the core team.
The situation: The Telegram community needed steady day-to-day moderation, but also fresh thinking on how to grow product awareness. What I did: I handled all standard moderation duties answering questions, removing spam and scammers, welcoming new members, running events, and escalating issues to devs and admins. Beyond that, I regularly brought marketing suggestions and growth ideas to the core team. The outcome: I kept the community clean and active for two years, while contributing ideas that helped shape the team's marketing direction.
The situation: A 10,000+ member Telegram community needed both reliable moderation and active outreach to attract new investors. What I did: I moderated daily community activity answering questions, removing spam and scammers, welcoming new members, and running events while also leading social media "raids" on other platforms to promote the project directly to potential investors. The outcome: This combined support-and-outreach approach helped expand the project's visibility to new audiences beyond its existing member base.
Dabur International / Infinity Snacks and Beverages Limited / Pegasus Enterprises / MC-Call Art (5+ years combined)
Managed customer relationships and sales operations across FMCG accounts; closed 70% of artworks at a live MC-Call Art trade fair.
B.Sc. Human Kinetics and Health Education