Peakly Support

Need help with Peakly? We’re here to help.

CONTACT

Email: [SUPPORT EMAIL] Developer: Halime Güven

When contacting support, please include: • Your iPhone model • Your iOS version • Your Peakly app version • A short description of the problem

Please do not send passwords, payment card details, or other sensitive information.

FREQUENTLY ASKED QUESTIONS

Why can’t Peakly identify a mountain?

Make sure Location Services and Camera access are enabled for Peakly. For the best result, point your phone toward a clear skyline and keep it steady for a moment. Identification quality may be affected by fog, clouds, poor lighting, an obstructed horizon, or inaccurate compass readings.

How do I enable permissions?

Open iPhone Settings, find Peakly, and allow access to Camera and Location While Using the App. Photo access is only needed when you choose an image from your photo library.

Can I use Peakly offline?

Peakly includes an offline database of approximately 69,000 named peaks. Core identification can work without a mobile signal. Some information, including articles, climate data, wildlife records, routes, images, and terrain not already cached or downloaded, may require an internet connection.

How do I restore my purchase?

Open a Peakly purchase screen and tap “Restore Purchases.” Make sure your device is signed in with the same Apple Account used for the original purchase.

How do I manage or cancel a subscription?

Subscriptions are managed by Apple. Open:

Settings → Your Name → Subscriptions → Peakly

Deleting the app does not automatically cancel an active subscription.

Is Peakly a navigation or safety tool?