Aetheria Saga Support
Welcome to the official support center for Aetheria Saga. We are dedicated to ensuring a smooth, enjoyable gameplay experience.
Direct Contact:
Email: c[email protected]
Response Window: Within 24 to 48 hours
Frequently Asked Questions:
- How do I restore my purchases?
If you purchased the VIP Ad-Free Pass or other non-consumables and reinstalled the app or switched devices:
- Open Aetheria Saga.
- Navigate to the Shop.
- Tap "Restore Purchases" at the bottom of the screen.
- Sign in with your Apple ID. Your purchase will restore immediately at no extra charge.
- How do lives and heart regeneration work?
You hold up to 5 hearts. A heart is deducted only upon failing a level. Hearts replenish automatically at a rate of 1 heart every 30 minutes. You can also refill hearts instantly using in-game coins, by watching an optional rewarded video ad when available, or through the Apprentice Starter Pack.
- Can I play offline?
Yes. The core puzzle campaign, matching mechanics, and levels are playable without an internet connection. Internet connectivity is only needed when making App Store purchases, viewing optional rewarded ads, or submitting Game Center scores.
- How does the Golden Cauldron work?
Clearing levels and triggering combos deposits bonus gold into your Golden Cauldron. Once the cauldron reaches its storage limit, you can break it open to claim the stored coins at a substantial discount compared to standard coin tiers.
- How do I transfer progress to a new device?
Aetheria Saga syncs achievement and leaderboard data through Apple Game Center. Ensure your new device is signed in to the same Apple ID in iOS Settings under Game Center.
- Reporting Bugs or Feedback:
Please email c[email protected] with your device model, iOS version, level number, and a description of the issue.