Contact / 联系我们
PixoPet turns caring for yourself into a pet-raising experience. Choose an official pet or use a photo to hatch your own AI companion. Sleep, focus, and everyday steps provide energy for its growth.
Choose an official pet to begin, or select a clear photo with a recognizable subject and follow the in-app hatching instructions. AI hatching requires an internet connection and time to generate. Check the required resources before confirming.
Collect energy through sleep, focus, and movement, then allocate it to your companion. Growth can unlock actions, backgrounds, stories, and achievement cards. You can also invite friends to raise a pet together.
Check that PixoPet has permission to read the relevant Apple Health data and that records exist in Apple Health. Available data depends on your device and data sources. If records still do not appear, contact support with your device, iOS version, and the time affected.
Set up PixoPet in the system's Focus filters, following the instructions in the app. Focus tracking does not forcibly lock your phone. If a session is missing, check the filter configuration and include the session time when contacting support.
Magic Candies are PixoPet's premium virtual currency, separate from coins. Some AI hatching and generated content require them. Check the app for current resource requirements, purchase options, and monthly pass benefits. Story text and achievements are free.
Check your connection and the task status in the app. Avoid repeatedly starting the same task. If it remains stuck or a charge looks incorrect, email support with the task time, a screenshot, and any visible task ID. AI-generated appearances may differ from the original photo.
Make sure you are using the same Apple Account and PixoPet account used for the purchase. Use Restore Purchases, where available, for eligible purchases. Consumable currency packs cannot be restored in the same way as subscriptions; contact support if currency was not credited. Do not send passwords or full payment details.