# Thermal — Support

Need help with Thermal?
Contact: [email protected]

Please include your iPhone model, iOS version, Thermal version and a short description of the issue. Do not send passwords or payment card details.

## Getting started

Open Thermal, allow camera access and choose a Thermal, Night Vision or FX look. Preview the effect live, adjust its intensity and capture a photo or video. Open Gallery to view captures, import a photo, save to Photos or share.

The standard camera and gallery are free. Thermal Pro unlocks capturing with thermal, night vision and FX looks and applying them to imported photos.

## Camera and microphone permissions

If the camera is unavailable, open iPhone Settings > Apps > Thermal and enable Camera. Enable Microphone to record sound with videos.

Allow access to add photos when saving to your photo library. Imported images are selected through Apple's photo picker.

## Restore purchases

Open Thermal > Settings > Restore Purchases, or tap Restore on the Pro screen.

Use the same Apple Account that made the purchase and check that your subscription is active in iPhone Settings > your name > Subscriptions.

If access is still missing, contact support with your plan and purchase date.

## Subscriptions and billing

Thermal Pro is available through:
• Weekly subscription: US $7.99
• Annual subscription: US $39.99

Prices may vary by country. The app shows your local price before purchase.

Payment is charged to your Apple Account. Subscriptions renew automatically unless canceled at least 24 hours before the current period ends.

Manage or cancel subscriptions in iPhone Settings > your name > Subscriptions. Deleting the app does not cancel a subscription.

Apple handles refund requests:
https://reportaproblem.apple.com/

## Captures and storage

Captures are stored in Thermal's gallery. Enable Settings > Also save to Photos to save new captures to your photo library.

Deleting an item in Thermal does not delete copies already exported or shared. Save anything you want to keep before removing the app.

## Apple Watch

Open Thermal on your iPhone and its companion app on your paired Apple Watch. Keep both devices connected and the iPhone app open.

If the remote preview disconnects, reopen both apps and check the connection between your devices.

## About the effects

Thermal creates artistic thermal and night vision looks from ordinary camera images. It does not measure temperature, see through walls or provide true infrared imaging. Night vision effects still require available light.

Do not use Thermal for medical, safety or temperature-measurement decisions.

## Terms of Use

Apple's standard End User License Agreement applies:
https://www.apple.com/legal/internet-services/itunes/dev/stdeula/