A Dial Plan in Microsoft Teams enables number transformation to happen between what a user is dialling and what Microsoft receives. Microsoft provides a wizard to easily setup a dial plan. Below, we will look at how to create a simple dial plan where if a user dials 0299995555, it will get translated to +61299995555, which is a +E.164 format that is required by Microsoft to connect a call.

On the Microsoft Teams Admin Panel:

  1. In the left navigation of the Microsoft Teams admin centre, go to Voice > Dial Plans, and then click on Add

  2. Type AU Dial Pattern as the Name (or any other descriptive name you’d like) and add a description.

  3. Under Normalization rules, click on Add

  4. Type Domestic Dialling as the Name and add a description

  5. Select Advanced, and follow the below:

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  6. Under Test this rule enter "0299995555" and click on Test

  7. If it displays +61299995555, which means all is good, and click Save

  8. Add additional dial plans as required and once you are done, click on Save

You can customise this to fit the users requirement. You can create multiple normalisation rules as required under a single Dial Plan.

<aside> 🧭 Please note that the dialled number must be in +E.164 format (eg. +61283176200)

</aside>

Assign Dial Plan to the user

Once you have created a Dial Plan, you now need to assign the Dial Plan to the user. To do this:

  1. In the left navigation of Microsoft Teams admin centre, go to Users > Manage users and select the user and select the Policies tab
  2. Click on ****Edit
  3. Scroll down to Select Dial plan and select AU Dial Pattern (the one you created in the earlier step), and click Apply