🔹 Title

AI Call Review Agent

🔹 Context

Client scenario: small business handling customer feedback through phone calls.

Industry: food service / custom cake orders.

Manual review of call recordings made it difficult to quickly identify negative cases and recurring service issues.

🔹 Problem

• Calls were reviewed manually
• Negative cases were difficult to detect quickly
• No structured stats by period
• No clear separation between product-related and delivery-related issues
• The process did not scale with increasing call volume

🔹 Solution

Built an AI workflow that:

• transcribes call recordings automatically
• classifies call tone as positive / neutral / negative