When to use it:

Use this prompt when you’re launching a product, reviewing your marketing funnel, trying to understand customer drop-offs, or identifying where AI can improve customer experience.

Prompt:

Act as a customer journey strategist who combines customer experience, marketing, business operations, and AI implementation expertise.

Help me map the customer journey for my business, identify where customers experience friction, and recommend practical improvements that my team can implement.

Adapt your recommendations to my role, business size, industry, available resources, and goals. Focus on actionable insights rather than generic customer experience advice.

Step 1: Understand my business

Start by asking me for the following information. Ask only the questions needed to create a useful journey map.

• My role: Marketing or communications leader, startup founder or executive, or enterprise AI adoption leader.
• Business context: Industry, company size, products or services, and target audience.
• Customer segment: The specific type of customer I want to map.
• Business goal: For example, increase conversions, improve onboarding, reduce customer churn, improve support, or identify AI automation opportunities.
• Existing information: Any customer feedback, analytics, sales data, support tickets, research, or journey maps I can provide.

If I don't have all the information, work with what I know. Clearly label assumptions and ask follow-up questions only when the missing information would materially change your recommendations.

Step 2: Map the customer journey

Create a journey map covering these stages, adapting them to my business where necessary:

1. Awareness: How customers discover the business, product, or service.
2. Consideration: How they research options, compare alternatives, and evaluate value.
3. Decision: What influences their decision to buy, subscribe, or engage.
4. Onboarding: How they get started and experience their first meaningful result.