Short description

Built an AI ticket routing system for a barbershop network. The first workflow checks the inbox every minute, filters out spam, and classifies each email by category and priority (P1-P4) using Chain of Thought reasoning, then logs it to Google Sheets and notifies the responsible person in Slack. The second workflow monitors SLA every 5 minutes and escalates overdue tickets: owner reminder, then team lead, then an email to the director.

🔹Title

Email tickets → AI prioritization → team notifications → automatic escalation

🔹Context

Proof of Concept
Industry: Barbershop network / Services
Process: Client emails → AI classification → ticket log → owner notification → SLA monitoring → escalation

🔹Problem

Client emails were processed manually and depended on whoever noticed them first.

The main challenges were:

urgent requests (same-day reschedule, lateness, payment issue) got lost among ordinary emails;
no unified priority or response-time rules for different types of requests;
it was unclear who owns which request (booking, complaint, billing);
spam and irrelevant emails took up administrators’ time;
overdue requests were noticed too late, with no escalation;
management had no history of requests to analyze.

🔹Solution

Built a two-workflow AI system that:

Workflow	Trigger	What it does	Output
1. Ticket Classifier	Gmail, every minute	Category, priority, owner, SLA, reasoning	Google Sheets log + Slack to owner
2. SLA Watcher	Schedule, every 5 min	Checks overdue tickets	Escalation (Slack / Email)