Introduction

Welcome to the AI Employee's Voice Features support guide. This document helps users understand the setup, configuration, and optimization of AI Voice Agents for automated voice conversations.

Critical Requirement: Voice AI only works on accounts using LC Phone or Twilio numbers.

Table of Contents

• Benefits of AI Voice Agents
• Handling Calls with the AI Agents (Inbound Calls, Call Actions)
• Frequently Asked Questions

Benefits of AI Voice Agents

The AI Voice Agent is a powerful tool designed to handle inbound calls, interact with customers naturally, and perform actions based on predefined goals. It uses speech recognition and natural language understanding to deliver seamless automated voice conversations.

Key Benefits:

• Natural Conversations: Handles natural speech and understands context, enabling fluid interactions with callers
• Speech Recognition: Accurately transcribes and interprets spoken words in real time
• Easy Integration: Seamless CRM and business tool integration with your existing Scalendo setup
• Customizable Responses: Tailor the agent's personality and responses to match your brand voice
• 24/7 Availability: Continuous support without downtime — your AI agent never takes a break

Handling Calls with the AI Agents

Inbound Calls