📍 CONTEXT

The business received customer call recordings through managers. The data was not structured, was not systematically analyzed, and there was no unified analytics on service quality or types of inquiries.

🚨 PROBLEM

• manual call analysis
• lack of structured feedback
• inability to quickly identify customer issues
• loss of insights from conversations

⚙️ SOLUTION

An automated system was built using n8n:

• processing links to call recordings
• automatic generation of downloadable URLs
• audio transcription to text
• analysis using OpenAI
• classification of feedback and topics

🔁 PROCESS

1. A manager adds a link in Google Sheets

2. n8n checks for new records every 2 minutes