This guide explains how to configure advanced bot settings in Conversation AI to optimize bot interactions through response timing, message limits, and behavioral customization.
Business Name
The system automatically retrieves your business name from account settings to maintain consistent branding throughout conversations.
Wait Time Before Responding
This setting controls the delay before the bot replies. A wait time of 5-20 seconds works well for most businesses, creating natural conversational flow.
Maximum Message Limit
This feature caps the number of bot messages per interaction. When the limit is reached, reactivating the bot resets the counter, allowing continued engagement.
Send Bot to Sleep
This feature temporarily disables the bot during live agent interventions or workflow-initiated actions to prevent interruptions.
Refer to guides on training bots, workflow integration, appointment booking, and response customization through prompts.