Role: Clinical Operations Lead - Mount Sinai Health System (REACH Program)

Building a sustainable operating model for employee engagement, community partnership, and healthcare policy advocacy.

The Situation

Advocacy was central to the REACH Program’s mission, but participation depended largely on individual initiative rather than a formal organizational structure. Without defined governance, advocacy efforts lacked consistent coordination, communication, participation pathways, accountability, and long-term sustainability across multidisciplinary teams.

The program needed a scalable model to translate employee interest into coordinated advocacy activity, strengthen collaboration with external partners, and embed policy engagement into routine organizational operations.

The Approach

I co-founded the Advocacy in Action Task Force and helped design the governance model that transformed advocacy from informal participation into a structured organizational program.

I assessed existing advocacy activities, employee-engagement patterns, communication practices, and governance gaps. In partnership with clinical staff, operational teams, leadership, community organizations, and legislative partners, I established the task force’s purpose, meeting cadence, participation pathways, planning structure, communication workflows, decision-making practices, and shared responsibilities.

I supported the launch of recurring governance meetings, employee policy-education activities, community partnerships, and legislative advocacy initiatives. As the program matured, I helped refine governance processes, expand multidisciplinary participation, and embed advocacy into the organization’s operating model.

The Impact

• Established the Advocacy in Action Task Force as a sustainable governance structure for organizational advocacy
• Coordinated multidisciplinary participation in a legislative advocacy initiative at the New York State Capitol
• Standardized planning, communication, participation, and accountability through recurring governance processes
• Expanded employee engagement in healthcare policy education, community outreach, and legislative advocacy
• Strengthened relationships with community organizations and policy stakeholders
• Embedded advocacy into organizational culture through repeatable structures supporting long-term participation and growth