TL;DR: Your team shares one pool of conversation hours. From the team admin Dashboard, give each agent an allocation, set caps, watch usage per agent in real time, and move hours around mid-cycle.

How team hours work

Your plan is a flat team price for a pool of conversation hours. Hours only get used when Sayso is coaching: a call counts when Cue gave a prompt, Smart Capture caught something, or the agent used Pulse.

Allocate hours to an agent

1. Sign in at app.asksayso.com as a team admin
2. Open the team admin Dashboard
3. Find the agent and set their hours
4. Save

Set per-agent caps

Caps stop one agent from using up the whole pool. Set a cap on any agent from the team admin Dashboard. Your heaviest callers usually need the biggest share.

Watch usage

The team admin Dashboard shows hours used per agent in real time, next to what's left in the pool.

Reallocate mid-cycle

If an agent runs low, move hours from the pool, or from an agent who isn't using theirs. Changes apply right away.

Keep hours from leaking

• Auto Stop ends a session after 5 minutes idle. Leave it at the default.
• Agents should press End when their dial block is over.
• Voicemails can trigger prompts and count. Agents should press Reset before the next live conversation.
• Agents do admin work (calendar invites, notes, CRM updates) after the dial session, not with a session running.

Running out often?