• App Name: Authenticator
• Support Email: [email protected]
• Response Time: We aim to reply within 1–3 business days.

FAQ

• Q: How do I add a 2FA token?

A: Scan a QR code on the Scan tab, or use Manual Add to enter the service name, account, and secret key (BASE32).

• Q: How do I restore tokens on a new phone?

A: Premium users: enable iCloud Backup on the old device, sign in to the same iCloud account on the new device, and enable backup. You can also manually re-add tokens.

• Q: Face ID lock doesn't work?

A: Ensure Face ID / Touch ID is enabled in iOS Settings, then enable "Face ID Lock" in Authenticator settings (Premium required).

• Q: How do I enable the custom keyboard?

A: Go to Settings → General → Keyboard → Keyboards → Add New Keyboard, select Authenticator, and enable "Allow Full Access".

• Q: How do I restore purchases?

A: Tap "Restore Purchases" in Settings or on the subscription screen, using the same Apple ID used for purchase.

• Q: How do I cancel my subscription?

A: Settings → [Your Name] → Subscriptions, find Authenticator Premium, and cancel. Premium remains active until the current period ends.

Subscription & Pricing

| Plan | US Price | Free Trial |

|------|----------|------------|

| Premium Weekly (Intro) | $6.99 / week | 3-day free trial |