This article explains the Auto Refresh feature, which automatically re-crawls and retrains web URL sources on a daily, weekly, or monthly schedule for Conversation AI bots.

Key Points:

The feature maintains bot accuracy by ensuring knowledge bases stay current without manual intervention. Users can configure refresh frequencies through an icon in the Web Crawler interface, selecting from three cadence options.

The system provides visibility through a Status column displaying states like 'Getting Data,' 'Trained,' or 'Failed.' According to the guide, the feature removes the need for recurring manual updates and reduces the risk of outdated answers.

Setup Involves Three Steps:

1. Access AI Agents → Knowledge Base from a sub-account
2. Select the target knowledge base and Web Crawler
3. Click the Auto Refresh icon to choose frequency and save settings

Best Practices Include:

Using stable URLs, keeping pages lightweight, auditing failures regularly, and prioritizing critical content with daily refreshes.

The article clarifies that Auto Refresh doesn't cost extra credits, doesn't update custom FAQ pairs, and currently focuses on publicly accessible web pages rather than documents like PDFs.