📍 CONTEXT

A multi-location barbershop network receives customer inquiries via email regarding appointments, pricing, locations, working hours, booking changes, and customer complaints.

All customer communication was handled manually by administrators, requiring them to constantly monitor incoming emails and respond to repetitive questions. As the number of inquiries increased, response times became inconsistent and important customer requests could be overlooked.

The goal was to build an AI-powered email support assistant capable of automatically classifying customer requests, answering common questions using a knowledge base, and escalating complex situations to management when necessary.

🚨 PROBLEM

• customer inquiries were processed manually
• administrators spent time answering repetitive questions
• booking requests required manual review
• complaints had no structured escalation process
• pricing and location questions consumed significant staff time
• marketing and spam emails mixed with legitimate customer requests
• there was no automated prioritization of incoming emails
• response quality depended entirely on administrator availability

⚙️ SOLUTION

An AI-powered customer support workflow was built in n8n using OpenRouter, Gmail, Google Sheets, and Telegram.

The system automatically:

• receives incoming customer emails
• filters and processes customer requests