Need help with your account, a job, a safety concern, or the app? Contact us at:

[email protected]

For the fastest response, use one of these subject lines:

• Account Help — sign-in, email confirmation, password reset, or account deletion.
• Technical Problem — crashes, upload errors, missing data, or another app issue.
• URGENT SAFETY — a serious, time-sensitive safety concern that is not an active emergency.
• Privacy Request — access, correction, deletion, or another privacy request.
• Appeal — review of an account or moderation decision.
• Feedback — feature requests and things you like or dislike.

Please include the email address used for your account, a short description, the approximate date and time of the issue, and screenshots if they are safe to share. Never email your password, one-time verification code, Social Security number, complete bank information, or other unnecessary sensitive information.

Safety and marketplace reports

For content or conduct involving another user, use Report in the relevant job, profile, review, or conversation whenever possible. That attaches the correct item to a private moderation report. You can also use Block to hide the person's content and prevent further messages.

For immediate danger, threats in progress, or a crime in progress, call 911 or local emergency services. Blue Collar Connect is not an emergency service.

Serious non-emergency concerns can be emailed to [email protected] with the subject URGENT SAFETY.

Credential reminder

Credentials marked Pending review have not been verified by Blue Collar Connect. Even when a credential is marked Verified, independently confirm its current status with the issuing state licensing board, insurer, or certifying organization before work begins.

Blue Collar Connect does not currently claim that every user has passed an identity check, criminal background check, license check, or insurance check.

Payments and disputes

Blue Collar Connect does not currently process payments, hold deposits, provide escrow, or guarantee payment or work. Agree on scope, pricing, materials, timing, permits, insurance, cancellation terms, and payment terms in writing before work begins.

Never send gift cards, cryptocurrency, verification codes, or money to unlock a job. Be cautious of overpayment checks and requests to forward money to another person.