Bot Status for Individual Contacts

The Bot Status for Individual Contacts feature enables users to control when AI bots interact with specific contacts directly from the message composer.

Key Features

• Active: The bot responds to all incoming messages
• Sleep/Snooze: The bot is temporarily paused, either manually or due to actions like manual/workflow messages or message limits
• Inactive: The bot remains off until manually reactivated
• Sleep Timer: Users can set a specific time for the bot to automatically resume responding

How to Use

1. Navigate to the Conversations tab
2. In the Message Composer, locate the bot's status icon (green when active)
3. Click the icon to access the dropdown menu
4. Select Inactive to disable the bot for that contact
5. Optionally set a duration after which the bot automatically reactivates

The feature applies only when the bot operates in Suggestive or Auto-Pilot mode. The bot automatically deactivates when message limits are reached or when manual/workflow messages are triggered.

Key Points

• Contact-level inactive status overrides global Conversation AI settings
• Incoming messages are still received while the bot sleeps
• Human agent messages may trigger auto-sleep based on global settings
• Contact-level status provides individual control rather than bulk updates