Overview

This guide explains customizing system-generated links in Scalendo through branded API domains at agency and sub-account levels.

What is API Domain?

An API domain customizes the domain appearing in system-generated links including forms, surveys, calendar links, trigger links, payment links, and review links. Configuration occurs at two levels:

• Agency Level: Default branded domain across all sub-accounts
• Sub-Account Level: Specific sub-account domain overriding agency settings

Key Benefits

• "Increased Deliverability: Customized links are less likely to be flagged as spam"
• Enhanced brand recognition for recipients
• Consistent professional user experience

Agency Level Setup

Step 1: Navigate to Agency View → Agency Settings → Company → Whitelabel → Domains

Step 2: Click "Add Domain" to launch the domain connect wizard for automatic CNAME creation

Step 3A/B: Either use automated wizard or manually create CNAME record:

• Name: Chosen subdomain (e.g., links)
• Target: brand.ludicrous.cloud

Important: Save by clicking "Update Company" button at page bottom

Sub-Account Level Setup

Step 1: In Sub-Account View, go to Settings → Business Profile

Step 2: Enter subdomain in Branded Domain field (e.g., links.yourclient.com)