Build Internal Chat + Moderation System (for Platform Communication) (1) | Notion

🧠 Why This Step Matters

Right now, tutors and parents use WhatsApp or personal numbers to communicate, which:

Breaks platform dependency — tutors can go off-platform.
Lacks visibility — no way to track queries, doubts, class feedback.
Risks data leaks — phone numbers and personal info exposed.
No audit trail — you can’t verify if tutor said something inappropriate or promised a refund.

To protect platform integrity, track conversations, and enable AI-based automation in future, internal chat is essential.

🎯 Objectives

Build a web-based chat interface between:
- Tutors ↔ Parents (controlled)
- Tutors ↔ Admins
- Parents ↔ Admins
Enable automated prompts, feedback, and responses via Gen AI in future.
Add moderation controls for abuse/complaints tracking.

✅ Core Features (MVP)

Feature	Description
Login-protected web chat	No phone numbers shared—chat via platform dashboard.
Role-based chat access	Only tutors, admins, and parents can chat based on context (e.g., active class).
Admin override & visibility	Admins can view, moderate or intervene in chats if necessary.
Message tagging	Tutor marks messages as "Doubt", "Reschedule", etc. for categorization.
Report message flow	Any party can flag inappropriate content; logs sent to admin.
File/Image sharing (controlled)	Allow sharing of PDFs or assignments with validation.
Auto-message triggers	On booking, class end, or demo no-show — platform can send auto messages.

🧩 Sample Chat Use Cases

Parent to Tutor:

"Hi, my child will be 10 mins late today."

(Only allowed if class is booked & active)
Tutor to Admin:

"Parent requested a topic change. Can we update it on backend?"
System to Parent:

"Your next class with Mr. Arjun is at 5:30 PM. Join here 👉 [button]"