What are Customizable Calendar Notifications?

The platform enables you to send tailored communications across multiple channels when appointments undergo status changes. You can dispatch notifications via In-App messages, email, SMS, and WhatsApp when appointments are booked, canceled, rescheduled, or require reminders or follow-ups. Recipients can include Contacts, Guests, Users, and specified additional email addresses or phone numbers, allowing businesses to streamline their communication workflows.

Available Notification Options

Six distinct notification types are available:

1. Appointment Booked (Unconfirmed Status) — Triggered immediately upon booking
2. Appointment Booked (Confirmed Status) — Triggered upon confirmation or status update
3. Cancellation Email — Sent when appointments are canceled, marked no-show, or invalid
4. Reschedule Email — Sent when appointment dates or times change
5. Reminder Email — Sent at configured intervals before appointments
6. Follow-Up Email — Sent at configured intervals after appointments

Staff can enable internal alerts for appointments lacking meeting links or locations through Settings.

How to Set Up Appointment Notifications

Step 1: Navigate to the Notifications Tab

• Access Calendar > Calendar Settings
• Select the desired calendar
• Click the Notifications tab

Step 2: Customize Your Notifications

• Customize content for Contact, Guest, User, or Additional Emails/Phone Numbers recipients
• Disable notifications for specific receiver types as needed

Email Appointment Notifications