Overview

This support article provides troubleshooting steps for resolving call event issues with Twilio integration in Scalendo.

Key Steps Outlined:

1. Access Twilio Console: Navigate to console.twilio.com and locate the Account dropdown menu to view Subaccounts.
2. Identify the Correct Account: If multiple subaccounts exist, retrieve the Account SID from Scalendo's agency settings under Twilio integration to locate the specific account.
3. Search and Access: "Paste the Account SID here and click on it" to locate the corresponding Twilio subaccount.
4. Verify Setup: Click into the subaccount to confirm proper configuration (indicated by orange text at top-left).
5. Review Logs: Navigate to Monitor → Logs → Calls within Twilio to examine call activity and diagnose issues.

Related Resources

The article references connected topics including call tracking setup, webhook configuration, voicemail settings, and call quality troubleshooting.