The Call Forwarding feature allows accounts to redirect incoming calls to different numbers. For example, an Account can redirect incoming calls to a mobile number if the Service is not available on the primary trunk. The feature can be enabled or disabled in the Service's configuration. User can configure numbers and the Call Transfer mode from the Atomic portal interface. Call Transfer calls are billed to the Account, which has configured Call Transfer.

How to Activate the Call Forwarding Feature

When you view a Service configuration, toggle the Enable Call Forwarding to enabled.

When Call Forwarding is turned on, you will see a new Tab option for the service:

Click on the Call Forwarding tab to configure your setup.

Select the desired mode on how Call Forwarding will be triggered.

You will then need to specify the phone number that the call should be forwarded to. Click on Add New Entry:-

• Phone Number - the phone number for the forwarding (must be in E.164 format)
• Timeout,sec - the duration it will try the number, after which it will try the next phone number
• Preference - the order preference in which calls be forwarded to

You can add as many phone numbers as you like, and the platform will continue to forward the calls according to your settings.

<aside> ⚠️ When a call is forwarded to a number, please note that call charges will be charged based on your the Service Plan assigned to the Account.

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<aside> ⚠️ When a call is forwarded it will consume 1 channel to make the outbound call to the forwarded number. Please ensure that you have sufficient channels for this operation.

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