Purpose

To cancel a member’s active membership in Club Automation while enforcing ParkFit’s written notice, signature, and contract requirements.

Before you cancel (required)

• Confirm the member submitted written cancellation and it is signed:
  • In-club signature pad, or
  • Paper cancellation form (scan and upload to Notes & Docs), or
  • Email from the member to [email protected] (attach or document in Notes & Docs)
• Remind the member:
  • 30-day notice is required (cancellation date must be at least 30 days out).
  • They must fulfill contract minimums:
    • Monthly: 2-month minimum
    • Annual: 12-month minimum
  • Minimum months must be completed as an active, dues-paying member. Holds/freezes do not count toward the 2 or 12 months.

Steps in Club Automation

1. Navigate to the member’s Profile using the search bar at the top of the home page.
2. Open the User Groups & Packages tab.
3. Look for the active membership (will be called Health/Pickleball/Tennis, Annual/Monthly, Single/Family, hover over the “User Group Name” field with the membership name, drag the cursor to the right and click Edit.
4. From the actions menu at the top, select Cancel.
5. Set the Cancellation Date (must reflect 30-day notice).
6. Select the Cancellation Reason.
7. Save the changes.

Documentation (required)

• Collect and store the cancellation proof in Notes & Docs:
  • Signature pad record - saves automatically
  • Scan written and signed paper
  • Member email to **[email protected] -** saved in manager’s email