Reimagining Google Pay's Onboarding Flow

→ Problem Statement

As part of a design challenge, I was tasked with creating an intuitive, engaging onboarding flow for a peer-to-peer (P2P) payments app. The goal was to help new users get started seamlessly while building trust and reducing drop-offs. I chose GPay because I’m a regular user myself.

→ Goals

• Simplify first-time onboarding steps
• Reduce user anxiety around bank linking and verification
• Build trust through transparent communication
• Create a delightful first impression

→ Approach

A. Understanding the Flow

I identified key onboarding steps:

1️⃣ Welcome and introduction

2️⃣ Phone number verification

3️⃣ Bank account linking

4️⃣ Security Pin Setup

5️⃣ User Profile Setup

6️⃣ First payment prompt

B. Test & Refine

During initial user testing, it became clear that:

• Users felt anxious about linking bank accounts