Case Word Support

Need help with a puzzle or a technical issue? Contact [email protected].

For technical issues, include your iPhone model, iOS version, the puzzle name, and what happened. A screenshot can help—please leave out any personal information.

How do hints work?

Tap Show hint · Free for extra guidance. Add a letter · 1 hint fills the selected square with its correct letter. Earn more hints by solving clues and completing Quick Plays.

Is my progress saved?

Your progress saves automatically on your device. Case Word does not require an account or provide cloud syncing. Deleting the app may remove your saved progress.

How do I reset a puzzle?

Open the puzzle and tap Reset. This clears that puzzle’s answers and notes. Your rank, hint balance, and previously earned rewards remain saved.

How do Quick Plays work?

Choose any of the 33 Quick Plays. Each contains three crossword answers and a short mystery. Solve the puzzle to reveal its ending. Reading the brief pauses the timer.

Does Case Word have in-app purchases?

No. All five cases and all 33 Quick Plays are free to play.

Can support recover my saved game?

Game saves stay on your device, so we cannot retrieve or restore them remotely. Before deleting the app to troubleshoot an issue, contact support.

Privacy questions

For questions about your information or to request deletion of support correspondence, email [email protected].

Case Word is developed by Ali Dakroub.

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