Addressing the Challenge: Amid the challenges posed by the COVID-19 pandemic, we encountered unforeseen difficulties. Despite the quarantine and vaccination efforts, we found ourselves confined to our homes for an extended period. On a particular occasion, it was my friend's birthday during the COVID-19 quarantine. Eager to celebrate together, we planned a birthday treat with a shared meal. However, due to restrictions, we had to stay home and requested the birthday person to order food for us.
This situation led to significant miscommunication in placing individual food orders, turning what should have been a simple task into a Herculean challenge. This experience prompted the need for a solution, inspiring us to explore a feature in Swiggy that could simplify and streamline the process of ordering food for multiple people from different places.
To build a new feature for Swiggy/Zomato app which will allow multiple people to add food to a single order using their own devices in the same restaurant.
Probably, this is the one of the reason why the mobile applications for ordering food online are so popular nowadays and became great source of ideas for UI/UX designers.
This case study describes my process of designing the feature for group orders in the same restaurant
Following the design process allowed me to understand how each phase is connected to one another and how it should be carried out in an iterative practice. Through this design process, I wanted to ensure that our work and design decisions are strongly backed up by research and the understanding of our users’ needs, goals, and pain points.
This is how I fit into the user's shoes
I utilised this time to brainstorm about the idea of group orders and researching around it. The initial thoughts that came into my mind were