Welcome to Chain of Elements Support.

If you are experiencing any issues while playing the game, please refer to the sections below or contact us directly.

If you have any issues, please contact:

Email: [email protected] We usually reply within 24–72 hours.

💎 In-App Purchase Issues

❗ I did not receive my purchase

If your purchase (gems, coins, or items) was successful but not delivered:

1. Make sure you are using the same Apple ID used for purchase
2. Restart the game
3. Tap “Restore Purchases” in the settings menu
4. Check your internet connection

If the issue persists, please contact us with:

• Purchase receipt screenshot
• Date of purchase
• Device model

🔄 Restore Purchases

To restore previously purchased items:

• Open the game
• Go to Settings