Mayank M B - C47
Key Evidence:
● 64% of users said advanced features are somewhat or very hard to find
● “I didn’t even know Study Mode existed” — Student
“Have you used ChatGPT at least once a week for learning, studying or research
OR used Custom GPTs in the last 3 months?” (Yes → Proceed)
Interviewed Participants:
| Role | Segment | Interview length |
|---|---|---|
| Final-year student | Learner | 22 min |
| Junior Product Manager | Knowledge worker | 25 min |
| Founder / Freelancer | Power user | 20 min |
Survey: 22 complete responses collected via Google Form