Claims Management – Grenty US

Complete documentation of the Claims process: from Owner notification to Tenant debt recovery.

1. CLIENT FLOW (Portal)

Step 1: Property Selection

• Owner selects Property Address
• Owner selects Unit
• System automatically loads contract data (Grenty ID, Tenant, Owner)

Step 2: Claim Details

• Claim Period: Month/year of non-payment (YYYY-MM format)
• Amount Claimed: Amount claimed in USD
• Last Payment Date: Last payment received from tenant
• Supporting Docs: Supporting documentation (statements, ledger, communications)
• Additional Notes: Additional context (optional)
• Confirmation: Owner verifies Renter (Tenant) and Owner (Landlord) names

Step 3: Payment Information

• Account Holder Name: Bank account holder name
• Bank Name: Bank name
• Account Type: Checking or Savings
• Routing Number: 9-digit ABA