EN
Last updated: June 16, 2026
Thank you for using Click. Cam. This page provides app usage guidance, troubleshooting help, permission explanations, and technical support contact information. If you experience an issue while using the app, please review the information below or contact us using the details at the bottom of this page.
## 1. App Overview
Click. Cam is a camera app for iPhone and iPad. It supports live camera preview, photo capture, Live Photo capture, video recording, and saving captured media to the system Photos app on your device.
Core features include:
- Capture photos, Live Photos, and videos;
- Switch between front and rear cameras;
- Record audio when capturing videos;
- Save captured media to the system photo library;
- Quickly launch camera features from the Lock Screen, Control Center, Action Button, or Camera Control where supported;
- Store selected preferences locally, such as capture mode, camera direction, and Live Photo settings.
## 2. System Requirements
- Device: iPhone or iPad with camera support;
- System: iOS / iPadOS 18 or later;
- Permissions: Camera and Photos access are required. Microphone access is required when recording sound for videos or Live Photos.
Because the iOS Simulator does not provide access to real device cameras, please use Click. Cam on a physical iPhone or iPad.
## 3. First-Time Use
When you open Click. Cam for the first time, the system may ask for the following permissions:
- Camera: Used to show the live viewfinder and capture photos, Live Photos, and videos;
- Photos: Used to save captured media to the system Photos app;
- Microphone: Used to record sound when capturing videos or Live Photos;
- Location: If your app version provides a location recording option, this permission may be used to write capture location information into photos or videos when enabled.
If you deny required permissions, some features may not work. You can enable permissions again in iOS Settings > Privacy & Security, or in Settings > Click. Cam.
## 4. Frequently Asked Questions
### 4.1 I cannot enter the camera screen
Please check whether Click. Cam has permission to access Camera and Photos. Camera access is required for preview and capture. Photos access is required to save captured media. If permissions were denied, enable them again in system settings.
### 4.2 I cannot find captured media in the Photos app
Please make sure Photos access is enabled, then check Recents or relevant media categories such as Videos in the system Photos app. If your device storage is low, saving may fail. Free up storage and try again.
### 4.3 Recorded videos have no sound
Please make sure Click. Cam has Microphone permission. You can check this in Settings > Privacy & Security > Microphone. If an external audio device is connected, please also check whether that device is working properly.
### 4.4 Live Photo capture does not work
Live Photo support may depend on your device model, current camera, capture mode, or system limitations. Try switching back to photo mode, turning Live Photo off and on again, or restarting the app before capturing again.
### 4.5 Quick launch from Lock Screen or Control Center does not work
Please confirm that your device meets the system requirements and that you have added the relevant Click. Cam control or widget in system settings. Some launch entry points must be added manually from iOS Settings, Control Center, or Lock Screen customization.
### 4.6 Front camera orientation or mirroring does not look as expected
Please check the app camera settings and relevant iOS camera settings. Preview and saved output may vary depending on device model, portrait or landscape orientation, and front or rear camera mode.
### 4.7 The app crashes or becomes unresponsive
Please try the following steps:
1. Close Click. Cam and open it again;
2. Check available device storage;
3. Make sure iOS / iPadOS is updated to a supported version;
4. Restart your device;
5. If the issue continues, contact us by support email and include your device model, system version, app version, and steps to reproduce the issue if possible.
## 5. Data and Privacy
Click. Cam is designed to handle capture, preview, and saving on your device whenever possible. The app does not upload your photos, videos, audio, location information, or local settings to developer servers. It does not use advertising tracking or IDFA.
Photos, Live Photos, and videos you capture are saved to the system Photos app. If you use iCloud Photos, Shared Albums, or other sync services, your media may be synced or shared according to your system and service settings.
For more information, please review the Click. Cam Privacy Policy.
## 6. Technical Support Contact
For technical support, bug reports, or privacy-related questions, please contact us using the information below:
Developer / Company Name: Please enter developer or company name
Support Email: [email protected]
When reporting an issue, please include the following information when possible:
- Device model;
- iOS / iPadOS version;
- Click. Cam app version;
- Steps to reproduce the issue;
- Any system prompt, error message, or unusual behavior you observed.
We will review your feedback as soon as possible.
ZH
更新日期：2026 年 6 月 16 日
感谢你使用「Click. Cam」。本页面用于提供应用使用说明、常见问题排查、权限说明和技术支持联系方式。若你在使用过程中遇到问题，可以先参考以下内容，也可以通过页面底部的联系方式与我们联系。
## 1. 应用简介
Click. Cam 是一款 iPhone / iPad 相机拍摄工具，支持实时取景、拍摄照片、Live Photo 和视频，并将拍摄结果保存到设备的系统照片 App 中。
应用的核心功能包括：
- 拍摄照片、Live Photo 和视频；
- 支持前置摄像头和后置摄像头切换；
- 支持视频录制声音；
- 支持将拍摄内容保存到系统照片库；
- 支持从锁定屏幕、控制中心、操作按钮或相机控制入口快速启动相机功能；
- 支持本地保存部分使用偏好，例如拍摄模式、镜头方向、Live Photo 设置等。
## 2. 系统要求
- 设备：支持相机功能的 iPhone 或 iPad；
- 系统：iOS / iPadOS 18 或更高版本；
- 权限：需要相机权限和照片权限。若需要录制视频声音或 Live Photo 声音，还需要麦克风权限。
由于模拟器无法访问真实设备相机，请在真实 iPhone 或 iPad 上使用本应用。
## 3. 首次使用
首次打开 Click. Cam 时，系统可能会请求以下权限：
- 相机：用于显示实时取景画面，并让你拍摄照片、Live Photo 和视频；
- 照片：用于将拍摄内容保存到系统照片 App；
- 麦克风：用于在录制视频或 Live Photo 时同步录制声音；
- 定位：如应用版本提供“记录地理位置”功能，开启后可将拍摄地点写入照片或视频信息。
如果你拒绝了必要权限，部分功能可能无法使用。你可以前往 iOS“设置”>“隐私与安全性”，或“设置”>“Click. Cam”中重新开启相关权限。
## 4. 常见问题
### 4.1 无法进入相机界面
请检查是否已经允许 Click. Cam 访问相机和照片。相机权限用于取景和拍摄，照片权限用于保存拍摄结果。若权限被拒绝，请前往系统设置中重新开启。
### 4.2 拍摄后在照片 App 中找不到内容
请确认照片权限已开启，并检查系统照片 App 的“最近项目”或“视频”等分类。若设备存储空间不足，也可能导致保存失败，请清理空间后再次尝试。
### 4.3 录制的视频没有声音
请确认已经允许 Click. Cam 使用麦克风。你可以前往“设置”>“隐私与安全性”>“麦克风”中检查权限。若录制时设备连接了外部音频设备，也请检查对应设备是否正常工作。
### 4.4 无法拍摄 Live Photo
Live Photo 功能可能受设备型号、当前镜头、拍摄模式或系统限制影响。请尝试切换回照片模式、关闭再重新开启 Live Photo，或重启应用后再次拍摄。
### 4.5 无法从锁定屏幕或控制中心快速启动
请确认设备系统版本满足要求，并检查是否已在系统中添加 Click. Cam 的相关控制项或小组件。部分入口可能需要在 iOS 设置、控制中心或锁定屏幕自定义界面中手动添加。
### 4.6 前置摄像头画面方向或镜像效果不符合预期
请检查应用内相机设置和 iOS 系统相机相关设置。不同设备型号、横竖屏状态和前后摄像头模式可能会影响预览和保存结果。
### 4.7 应用闪退或卡住
请尝试以下步骤：
1. 关闭 Click. Cam 后重新打开；
2. 检查设备剩余存储空间；
3. 确认 iOS / iPadOS 已更新到支持版本；
4. 重启设备；
5. 若问题仍然存在，请通过技术支持邮箱联系我们，并尽量提供设备型号、系统版本、应用版本和问题复现步骤。
## 5. 数据与隐私
Click. Cam 的拍摄、预览和保存流程尽量在设备本地完成。应用不会将你的照片、视频、音频、位置信息或本地设置上传到开发者服务器，也不会使用广告追踪或 IDFA。
拍摄的照片、Live Photo 和视频会保存到你的系统照片 App 中。如果你开启了 iCloud 照片、共享相簿或其他同步服务，相关媒体可能会根据你的系统设置进行同步或共享。
更多信息请查看《Click. Cam 隐私政策》。
## 6. 技术支持联系方式
如需技术支持、问题反馈或隐私相关咨询，请通过以下方式联系我们：
开发者/公司名称：请填写开发者或公司名称
联系邮箱：[email protected]
建议你在反馈问题时提供以下信息，以便我们更快定位问题：
- 设备型号；
- iOS / iPadOS 版本；
- Click. Cam 应用版本；
- 问题发生的具体步骤；
- 是否出现系统提示、错误信息或异常现象。
我们会在收到反馈后尽快处理。