Role: Regional Healthcare Operations Manager - Amedisys Home Health
Aligning clinician deployment, geographic coverage, and referral demand across home health operations.
Qualified clinicians were available, but workforce deployment, territory assignments, patient assignment, and scheduling processes were not consistently aligned with referral demand, geographic coverage, clinician capacity, or operational priorities. Fragmented coordination across Clinical Managers, Patient Service Coordinators, Business Development, scheduling teams, and frontline clinicians limited the organization’s ability to deploy capacity where it was needed most.
As a result, patient access was constrained in some service areas, clinicians experienced avoidable travel burden, and workforce utilization across nursing, physical therapy, and occupational therapy services was inconsistent. The organization needed a more structured capacity-planning model to align clinical supply, geographic demand, and operational decision-making.
I led a six-week workforce planning and operational redesign initiative focused on clinician deployment, territory optimization, scheduling, and patient assignment.
I assessed staffing patterns, clinician workloads, geographic coverage, travel requirements, referral demand, scheduling workflows, and operational bottlenecks across 24 home health clinicians. Based on the findings, I redesigned territory assignments, clarified scheduling ownership, standardized patient-assignment processes, and defined more consistent handoffs across clinical and operational teams.
In partnership with Clinical Managers, Patient Service Coordinators, Business Development, scheduling teams, and frontline clinicians, I embedded the redesigned model into daily operations. I established an ongoing approach to monitoring workforce capacity, referral demand, and deployment performance, enabling the team to adjust staffing strategies as geographic needs and operational priorities changed.
The Impact