Welcome to the official support page for Clivia Curator, the premium, privacy-first pedigree ledger and genetic calculator built specifically for elite Clivia collectors and hybridizers. Our goal is to keep your record-keeping as seamless as possible so you can focus on your breeding lines. If you are experiencing any technical difficulties, please review our quick troubleshooting guides below or contact us directly.
Primary Contact If you cannot find the answer to your issue below, or if you want to report a bug or suggest a new feature, please reach out to us directly: • Email Support: [email protected] • Response Time: We do our best to respond to all inquiries within 24–48 hours.
Basic Troubleshooting These three simple solutions resolve 90% of all user support questions: 1. How do I restore my purchase? If you have recently upgraded your iPhone, restored your device from a backup, or installed Clivia Curator on an iPad, you can easily restore your previous one-time purchase without paying again. • The Fix:
2. My breeding data is not syncing between my iPhone and iPad. Clivia Curator stores your database locally on your device and uses Apple's secure iCloud (CloudKit) to sync changes seamlessly to your other iOS/iPadOS devices. If your data is not appearing on a secondary device, it is almost always due to an iCloud configuration setting. • The Fix: 1. Open your physical iOS Settings app. 2. Tap your Apple ID name at the very top of the settings list. 3. Select iCloud and then tap iCloud Drive. 4. Ensure that iCloud Drive (or "Sync this iPhone/iPad") is toggled ON. 5. Scroll down through the list of apps using iCloud and verify that Clivia Curator is enabled. 6. Note: Ensure both devices are signed into the exact same Apple ID and have a stable internet connection.
3. How do I securely back up or export my breeding logs?
While iCloud automatically handles silent daily backups of your database, we highly recommend keeping a physical backup of your years of breeding records.
• The Fix:
1. Go to the Settings or Data Management tab within Clivia Curator.
2. Tap Export Collection to CSV.
3. Save the generated .csv files to your local files, email them to yourself, or back them up to an external drive. This file format is highly portable and can easily be read by Microsoft Excel, Google Sheets, or re-imported back into Clivia Curator at any time.
Frequently Asked Questions Does Clivia Curator collect or sell my plant data? Absolutely not. Your plant data, parent names, photos, and breeding secrets are yours alone. All database actions happen locally on your device and sync encrypted to your personal iCloud container. We do not have servers, user accounts, or any way to view or access your inventory.