| Title / Role | Experience | Core Competencies | Activities | Development areas |
|---|---|---|---|---|
| Communication Manager | ~3-5 years | Exceptional written and verbal communication |
Exhibits product expertise
Works effectively with team members across different functions | Helps define narratives for product and Tier 1 feature launches alongside product and product marketing
Authors press releases and assists with media outreach and pitches
Supports analyst briefings helping prepare are materials and spokespeople | Solution and category / vertical marketing
Market and competitive analysis
Subject matter expertise | | Sr Communication Manager | ~5 years | A natural storyteller with exceptional written and verbal communication
Understand what storylines, angles, and bylines will interest the media
Comfortable with the art of the sale and able to craft and shape messaging for different audiences (media publications / journalists)
Has a deep understanding of key personas
Deep market awareness and how the company / product fits into the landscape | Creates press releases and media pitch strategies - pitches to targeted media outlets
Builds and nurtures relationships with key journalists and analysts
Owns company media placements, strategically targeting based on audience
Develop, author, and ghostwrite blog posts, presentations, narratives, talk tracks, etc
Support and/or lead analyst relations for company or product line
Responsible for share of voice growth and actively measure company's media position amongst competition | PR firm and media contractor selection and management
Crisis comms
Exec profiling and messaging | | Comms and PR Lead / Dr | ~7+ years | Leads communications or public relations for a company or product line
Comfortable pitching product initiatives to technical publications/journalists
Has managed PR firms and media contractors
Values the importance of internal communications to keep employees informed and drive consistent external narratives
Trusted advisor and partner to the leadership team (esp for internal and crisis comms) | Draft all press releases, pitches and briefings related to new product announcements and company milestonesSecure media mentions across top-tier tech publications, and tier-one business publications
Source relevant speaking opportunities to build our thought leadership
Build executive profiles and identify appropriate placements for eachIdentify key influencers, potential partners, and outlets that can amplify our reach
Define and drive the analyst relations strategy
Own all internal and crisis communications alongside CS, Eng, Legal, and/or Marketing
Conduct media training for all internal spokespeople | |