| Field | Detail |
|---|---|
| Project Type | Virtual Assistant — Community Support Documentation |
| Objective | Demonstrate ability to identify, document, escalate, and follow through on community issues |
Date: 28 January, 2026
Logged by: Blessing Ekwenye
Several community members reported experiencing delayed responses to their support tickets.
This issue was flagged across multiple channels: direct messages, the community forum, and one email complaint.
| Step | Action | Status |
|---|---|---|
| 1 | Collected all complaints mentioning delayed responses | ✅ Complete |
| 2 | Categorized by urgency: High (awaiting resolution >48hrs), Medium (24–48hrs), Low (<24hrs) | ✅ Complete |
| 3 | Logged all items in shared issue tracker with timestamps | ✅ Complete |
| 4 | Shared summary report with support team lead | ✅ Complete |
| 5 | Followed up individually on all High-priority open tickets | ✅ Complete |
| 6 | Sent holding message to affected members acknowledging the delay | ✅ Complete |