Overview
This support article explains how to create and configure Voice AI Agents in Scalendo, enabling businesses to automate phone call handling so staff can focus on qualified leads and closing sales.
Key Permissions
Access to Voice AI requires role-based permissions. Users without Voice AI access should contact an admin to grant permissions.
How to Create a Voice AI Agent
- Login to your sub-account
- Navigate to AI Agents > Voice AI
- Click the + Create Agent button
- Choose between creating an agent from scratch or selecting a prebuilt agent from the Marketplace
- Click Continue
Configuration Process
Agent Details Tab
Configure the following elements:
- Agent Name: Enter a descriptive name (e.g., "Customer Support Bot")
- Business Name: Confirm or update your business name
- Voice: Select from available voices with preview capability
- Timezone: Select your business timezone
- LLM: Choose your preferred language model