Use this guide to connect your Klaviyo SMS number to Richpanel so that two-way text conversations with your customers are handled directly from your inbox.

What you get

• Inbound customer texts appear as conversations in your Richpanel inbox in real time, automatically matched to the customer's name and email
• Agents reply to texts from the same inbox they use for email, chat, and social — with the customer's full history beside them
• Replies are delivered back to the customer over Klaviyo SMS automatically
• Your team can add notes, assign conversations, and follow up — all from one inbox

Before you begin

Make sure you have:

• A Klaviyo account with SMS enabled and an active sending number for the countries you text
• Customer profiles with a valid, consented phone number
• Admin access to your Klaviyo account (to approve the connection) and to your Richpanel workspace

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The integration handles replies to inbound texts — a conversation begins once a customer texts your Klaviyo number.

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Setup steps

Step 1 — Open the Klaviyo channel settings in Richpanel

1. Log in to your Richpanel account.
2. Go to Settings → Channels.
3. Find Klaviyo in the list and click Connect Klaviyo.