Conversation AI Agents Dashboard

The Conversation AI Agents Dashboard is a consolidated analytics platform within Scalendo that enables users to evaluate all Conversation AI agents from a single interface. Rather than reviewing individual agent pages separately, this unified dashboard presents cross-agent performance metrics on one screen.

Key Features

The dashboard offers several primary advantages:

• Unified visibility: See all Conversation AI agents' metrics on one screen to reduce time spent switching between individual agent pages
• Comparative analysis: Filter data by date range, communication channel, and specific agent to identify trends and performance outliers
• Permission-based access: Dashboard visibility is controlled through the "View Conversation AI Dashboard" permission setting
• Non-intrusive implementation: The feature operates as an analytics overlay requiring no modifications to existing agent configurations

Access Instructions

Users can locate the dashboard by navigating to AI Agents → Conversation AI. The interface allows filtering through date ranges, channels, and individual agents to isolate relevant data.

Tracked Metrics

The dashboard monitors several key performance indicators including:

• Total unique contacts and message volume
• Actions triggered (workflows, appointments, handovers)
• Appointments booked through Conversation AI
• Time savings from automation

Requirements

Dashboard access requires the appropriate user permission to be enabled by administrators through Agency Settings.