Conversation AI: Audit, Review, and Edit Crawled Website Data

This support article introduces a feature for reviewing and editing website data collected during bot training. The article outlines that users can access scraped content through the Bot Training tab's Uploaded Links table, where a document icon appears next to each website URL.

The workflow involves clicking the document icon to view all scraped content in a modal, then editing the information within a text box as needed. After saving your edits, the Bot will be retrained using the updated content. Edited data receives an "Edited" tag to indicate post-crawling modifications.

An important limitation is noted: Refreshing the edited website will revert the content to the original data pulled from the site. This means users cannot permanently override source material—refreshing resets changes to the originally crawled information.

The article includes four screenshots demonstrating the feature's interface and workflow, along with related articles covering bot training, web crawlers, and AI response management.