Overview

The Conversation AI is an advanced feature leveraging AI technologies to enhance customer interactions. It solves complex problems and provides accurate answers while maintaining context across replies more reliably than standard chatbots.

Conversation AI Modes

The bot operates in three modes:

1. OFF - Default inactive mode; training and testing remain available
2. Suggestive - Bot responses appear in the message composer for user review/editing
3. Auto-Pilot - Bot automatically responds to contacts on the business's behalf

Supported Channels

• SMS
• Facebook
• Instagram
• Web Chat
• Live Chat

Key Features

Bot Training: Two methods available (free):

• Training through web URLs and public links
• Adding Question and Answer pairs

Configurable Intents:

• General Support/Q&A
• Appointment Booking