The Conversations feature supports these file formats: ".pdf, .docx, .doc, .csv, .xlsx, .xls, .txt, .jpg, .jpeg, .png, .gif, .svg, .mp4, .mpeg, .mp3, .wav, .wave, .aiff, .aif, .aifc, .gsm, .ulaw, .vcf, .vcard, .pptx"
When using a BCC address with 2-way sync email, Gmail may send a "Delivery incomplete" error notification. However, the email typically posts successfully to the CRM despite this error, since the system uses BCC for logging purposes and Gmail doesn't receive delivery receipts for BCC addresses.
To send direct messages to Instagram contacts, "the contact has to send at-least one DM within last 24 hours." For replying to post comments, users should implement the "Instagram Interactive Messenger" workflow action with the reply type set to "Reply to comment via DM."