Overview

"Group Chat for SMS lets your team message small groups of contacts from a single conversation thread on both desktop and mobile." This feature enables unified messaging with multiple clients, team members, or stakeholders simultaneously.

Key Benefits

• Collaborative multi-contact conversations in one thread
• Streamlined communication reducing message repetition
• Improved client engagement through organized grouping
• Mobile accessibility for managing chats anywhere
• Real-time message visibility for all participants

Requirements

To use Group Chat for SMS, you need:

• A Scalendo phone number enabled for SMS/MMS
• All participants must have US/Canada phone numbers
• Users with assigned-data-only access can create groups limited to their assigned contacts
• Message access requires permission to use the phone number creating the group

Key Limitations

• "Group chats support 2-9 participants"
• "Contacts on Do Not Disturb (DND) cannot be added to or messaged in a group"
• "After creation, you cannot add/remove participants or change the From number"
• Messages route to original numbers even if contacts are later deleted or updated

Desktop Setup