Role: UX Consultant

Tools: Figma, Adobe XD, Miro

Methods: UX Research, Usability Testing, Journey Mapping, Wireframing

Timeline: 2023-2026

🔹 Overview

UX consultancy for a cross-platform Web/App aimed at improving digital interaction and accessibility.

🔹 The Challenge

• Usability issues in navigation and consistency.
• Need for cross-platform alignment.

🔹 Process

1. **Research & Discovery—**user interviews, pain point analysis.
2. **UX Strategy—**personas, journey mapping, and IA improvements.
3. **Prototyping & Design—**wireframes, interactive prototypes.
4. **Usability Testing & Iteration—**validated improvements with users.

🔹 Outcome

• Improved cross-platform consistency.
• Better navigation and clarity.
• Stronger collaboration across teams.

🔹 Reflection / Next Steps

• Learned the value of cross-platform design consistency.